Web Store - Terms and conditions

Detailed description of goods and/or services

The Institute of People Development is a business in the services industry that markets and sells education, training and development products and services.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 14 days and delivery confirmed by way of email confirming delivery address by our appointed courier at the current courier rates added for each item on your order.

Export restriction

The offering on this website is available to South African clients only

Return and Refunds policy

The provision of goods and services by The Institute of People Development is subject to availability. In cases of unavailability, The Institute of People Development will refund the client in full within 30 days. Cancellation of orders by the client will attract a 20% administration fee.

All goods will remain the property of IPD until delivery for the products are signed for and the product is paid for in full. No refunds / returns shall be accepted, except for damaged goods reported in writing to IPD within 48 hours of delivery and the product returned directly to IPD within three days thereof.

As these materials have been produced by a collective body of knowledge and expertise from a wide range of discourses and opinions, there are no guarantees or warranties associated wth the content thereof.

Customer privacy policy

The Institute of People Development shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). Download the PAIA here.

Payment options accepted

Payment may be made via Visa, MasterCard, Maestro or Electron credit cards or by bank transfer into the The Institute of People Development bank account, the details of which will be provided on request.

Credit card acquiring and security

Credit card transactions will be acquired for The Institute of People Development via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by The Institute of People Development separately from card details which are entered by the client on PayGate's secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).


The Institute of People Development takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

Country of domicile

This website is governed by the laws of South Africa and The Institute of People Development chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 51 Richards Drive, Halfway House, Midrand, 1686


The Institute of People Development may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Workplace Skills Solutions (Pty) Ltd based in South Africa trading as The Institute of People Development and with registration number 2000/013593/07, company directors are John Fanana and Mark Orpen.

The Institute of People Development contact details

Support email: webstore@peopledev.co.za

Support telephone: (011)315-2913

© 2003 - 2014 The Institute of People Development. All Rights Reserved. Tel +27(11) 315-2913     Online purchases - terms and conditions